Cancellation Policy

Cancellation / Grievance Redressal Policy Motorod strongly believes in a sincere and transparent approach to its users. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery. The user can cancel/stop using services of Motorod at any point of time. In case, Motorod needs to send some final settlement amount to user then Motorod can settle the same within 14 days of user cancelling the services. Motorod's policy on grievance redressal follows the under noted principles.

  • Motorod's users are to be treated fairly at all times.
  • Complaints or concerns raised by users are dealt with an open mind, with courtesy and in a timely manner.
  • Users are informed about the channels to escalate their complaints, concerns and grievances within Motorod and their rights if they are not satisfied with the resolution of their complaints.
  • Motorod will take care of all complaints efficiently and fairly as they value each user.
  • All employees at Motorod must work in good faith and without prejudice to the interests of the users.

Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by Motorod. They can give their complaint/ feedback in writing or email/letter on any social pages of Motorod.com. If user's grievance is not resolved within 7 days or if they are not satisfied with the solution provided by Motorod, they can approach the Tiered Grievance Redressal Mechanism provided by Motorod. How to reach Motorod Level 1:  You can write to Motorod at hello@Motorod.in Level 2: Write to: Motorod 64, Ground Floor, Aagam Crossroad VIP Road, Vesu Surat, Gujarat - 395007